Every day people face the question of what to do with their pets when travel, illness, or family emergencies disrupt normal care. Some pet owners attempt to solve this problem by taking their pets with them, only to discover that hotel restrictions, travel-induced pet illness, and runaway pets can turn their trip into a disaster. Other pet owners turn over the care of their animals to well-meaning but untrained neighbors, or friends. Again, sometimes the results are often unsatisfactory.
Fortunately, the majority of pet owners who find themselves in need of substitute pet care utilize the services of professional boarding kennels. Annually, more than 30,000,000 pet owners recognize that full-time, knowledgeable and experienced boarding kennel operators provide the most dependable, secure and safe pet care available.
Evaluating a Kennel
After finding your local kennels, you can determine the one to use by:
1. Telephoning the kennel. Call to see if the kennel can accommodate your pet.
During peak times such as the Christmas season and summer vacations, many kennels
are booked up and cannot accept your pet. Also, because some pets require special
handling or accommodations (very young puppies, animals on special medication or feeding
schedules, or giant breeds, for example), all kennels may not accept them. While you
are on the phone, make an appointment to visit the kennel.
2. Making a personal visit to the kennel: A personal visit is essential to determine
whether the kennel will be satisfactory. During your visit, observe or ask about the
following:
General appearance
of the kennel proper: Following regular daily clean-up procedures, the kennel should look
(and smell) neat and clean. Kennel operators are proud of their kennels and like to show them off, but some of them do not permit visitors in areas where animals are housed. There are two key reasons for establishing a "No Visitors" policy. First, some dogs react unpredictably to strangers. (They become excessively fearful or aggressive.) As a result, the presence of strangers in the kennel can cause such dogs to injure themselves or develop
intestinal problems. Second, visitors do not follow the same stringent disinfecting
procedures used by kennel personnel, and can transport contagious agents (bacteria,
viruses) into the kennel. However, kennels with a "No Visitors" policy
should provide you some type of viewing window, so that you can see where your pet will be
staying.
In visiting your local kennels, you will observe that there are several types of kennel
designs currently in use. Some kennels have indoor/outdoor runs; some have totally
enclosed facilities; and some house pets inside, but utilize outside exercise areas.
Each of these designs has its own advantages, and you should ask the kennel
operator to explain the advantages of the system in use at that kennel.
Security:
When you are on a trip, your pet may decide to try to "find" you. Because
of this tendency, and because very few homes are designed with pet security in mind, pets
can escape from inexperienced individuals who might be asked to watch your pet.
Boarding kennels, on the other hand, are designed to prevent this kind of accident. During your kennel visit, look for sturdy, well-maintained fencing, gates and dividers
between runs. If your dog is a climber, digger or some other type of
"escape artist" tell the kennel operator so that extra precautions can be taken
(wire covered runs, locks on gates, etc.). Cats always require covered facilities.
Safety:
Kennels areas where your pet will stay should be free of sharp objects, harmful chemicals
and objects your pet might swallow. Primary enclosures (sleeping quarters) should
provide solid dividers between your pet and the other boarders, both for reasons of safety and so that your pet will be able to relax and sleep without feeling challenged by his or her neighbors. Exercise areas should include barriers between runs high enough to prevent male dogs from urinating into adjacent runs. Surfaces should offer good traction even when wet. Firefighting equipment should be readily available.
Supervision:
Proper supervision is the key to good boarding. Pets should be checked frequently
during the day by someone who is trained to recognize the signs of illness and distress.Experience and practical knowledge are required to detect or interpret such
symptoms as lethargy ("I thought he was just sleeping"), severe intestinal
disorders (friends or acquaintances rarely check the backyard for bloody stool), urinary problems (it is almost impossible to detect blood in urine when pets urinate on grass), loss of appetite, coughing, sneezing, or discharges from the eyes or nose. Yet, all of these signs can be significant. Competent kennel personnel are trained to recognize and evaluate such signs and to seek veterinary assistance when needed.
Therefore, you should try to evaluate the competence of the kennel personnel.
One good indication that the kennel operator is keeping abreast of the latest developments
in pet care is his or her ABKA membership. Check for a current ABKA membership
plaque on the office wall. If your kennel operator has been awarded the CKO
(Certified Kennel Operator) designation by ABKA, it means that his or her competence and
ethical fitness have been acknowledged publicly by the Association. If the CKO
plaque has been awarded, it will be displayed proudly along with the kennel's ABKA
membership certificate. Accredited kennels will display a certificate which attests
to the fact that the kennel has been inspected and accredited by ABKA, and has met over
200 standards of excellence.
Sanitation:
The kennel should be free of dirt, fecal accumulation, odors and parasite infestation
(flies, fleas, ticks). There should be a strict schedule of disinfecting with
effective chemicals. Note: Since 1978, there have been worldwide outbreaks of an
intestinal disease called canine parvovirus. This disease is spread when dogs come
into contact with a contaminated surface (clothing, shoes, grass, carpeting, etc.). New vaccines are now available to combat this disease, but until the dog population
develops immunity to the disease, it will remain a potential problem. Several professional
disinfectants, including bleach at a 1:30 solution are effective against parvo virus.
Therefore, if there have been any reports of parvovirus disease in your area, your kennel
should be using one of these products for routine disinfecting, in addition to requiring the immunizations.
Health care:
Inquire about the following:
1. Water: Individual containers filled with clean drinking water should
be available to each animal.
2. Food: Feeding procedures vary from kennel to kennel. Some
kennels supply preferred brands of feed, which they serve to all boarders. However,
they usually allow you to bring your pet's favorite food, if you wish. Other kennels
maintain a stock of the most popular brands, and feed whatever you request. Still
others require that you bring your pet's food when you check in. Determine the
kennel's policy, and if there are any additional charges for special feeding arrangements.
3. Veterinary services: Ask about the procedure for obtaining veterinary
service, if required. Some kennels retain a veterinarian on the premises. Others
prefer to use your pet's veterinarian so that there will be a continuity of care.
Remember that it is customary (and responsible) for you to be financially responsible for
any veterinary care required for your pet while it is being boarded.
4. Immunization requirements: Dogs should be immunized against rabies,
distemper, hepatitis, leptospirosis, parainfluenza, parvovirus (DHLPP), and bordetella.
Cats should be vaccinated against rabies, panleukopenia or distemper, feline
rhinotracheitis, calici virus, and pneumonitis (FVRCPP).
5. Medication policies and procedures: If your pet is taking medication,
advise the kennel operator of the nature of the problem and the type and frequency of
medication. Many kennels will not accept animals requiring excessive medication
(more than three times per day, or nighttime medication, for example) or animals requiring
potentially dangerous medication (diabetes shots, for example). Remember, it is
essential that heartworm preventative medication be continued during boarding, if your dog
is presently taking such medication. Inquire whether the kennel provides such
medication, or if you should bring a supply. Ask if there is an additional charge
for medicating.
6. Parasite control: If you live in an area in which fleas and /or ticks
are a problem, your kennel should utilize procedures for controlling these parasites
(pre-entry examinations for boarders, sprays, dips, etc.).
Provision for animal
comfort:
1. Temperature control: The kennel should be able
to maintain temperatures within healthful, comfortable limits for your pets. If you
have an older pet, or a pet that requires warmer or cooler accommodations than are
normally provided, determine if special arrangements can be made.
2. Protection from the elements: Exercise areas should provide shelter
from wind, rain, snow and direct sunlight.
3. Ventilation: Good ventilation (no drafts) helps minimize the spread of
airborne bacteria and viruses.
4. Light: Lighting should be at comfortable levels during the day.
5. Bedding: Find out what arrangements are made for pet bedding.
Some kennels provide resting platforms, bedding or newspaper. Others require that you bring bedding from home. Check if there are any restrictions on owner-provided
bedding (wicker beds and feather pillows, for example, may not be accepted).
6. Sleeping Quarters: As you know from observing your pet, most of his or
her time is spent resting or sleeping. Your kennel should provide a place for this
purpose (a primary enclosure). It should be clean and dry, and roomy enough for your
pet to stand up comfortably, turn around easily, and stretch out.
Using the information listed above, you have now located, evaluated and selected your boarding kennel, and have completed most if the steps necessary for successful boarding. However, there is still one thing required to assure that your pet receives the best care possible, and that
is that you fulfill your part of the boarding. Even the best kennel in the world
cannot take proper care of your pet unless you assist them by observing the following
recommendations:
Preparing
For Boarding
1. Make your reservations early: Most kennels are booked up on holidays and during vacation times. If you wait until the last minute to make your reservations, you may be disappointed. As you make your reservations, verify those items which you should bring with you to the kennel (immunization records, special food, medication, bedding, and toys). Make arrangements for any special services that you wish to have performed while your pet is in the kennel (grooming, training, or shipping). As you make your reservations, find out what type of payment arrangements are acceptable (credit
cards, personal checks, money orders).
2. Prepare your pet for boarding: Remember that pets, like people,
usually appreciate a vacation in new surroundings with new friends. Dogs, once they
become familiar with their new surroundings, have a marvelous, exciting time, almost like kids at summer camp. (If your dog has never been boarded before, you might consider short, overnight stays at the kennel prior to an extended boarding stay to help him or her get
used to boarding. Every time you return your dog is less likely to affected by
"separation anxiety" and can enjoy boarding more.) As a rule, kittens take
to boarding easily and have a wonderful time. Adult cats usually display a very
nonchalant attitude towards boarding and prefer to sit quietly and observe the daily
kennel routine. They don't seem inclined to make new feline friends or participate
in group play, but seem content to rest, eat, make friends with the help and purr. Make
sure that all immunizations are current (and have immunization records, if your kennel
requires them). Don't overfeed your pet right before going to the kennel. The extra food is
not really necessary and the result might be an upset stomach. Finally, because pets sense
and reflect our emotions, DO NOT allow any member of the family to stage an emotional
'farewell' scene. Your pets can be made to feel unnecessarily anxious about the
kennel visit if they are subjected to this kind of dramatic display.
3. Check in during business hours: Bring all agreed upon medications,
etc. Make sure that medications list the prescription number and name of the
pharmacy so the kennel can obtain a refill if your return is unexpectedly delayed.
Allow enough time in the kennel office to fill out the necessary paperwork. The
kennel needs to know such things as: name, address, phone number, return date, additional
services requested, where you can be reached in case of an emergency, the name of a local
contact, your veterinarian's name and phone number, special feeding instructions (if any),
medication instructions, etc. If your pet has any special problems which are not covered
on the check-in forms, such as fear of thunder, epilepsy, or deafness, point them out to
your kennel operator.All of this information helps your kennel take better care of your pet, especially if there is any type of emergency requiring special action. (And this is what professional care is all about. Anyone can feed your pet, as long as nothing
goes wrong. But what you want for your pet is supervision by someone who can assess
and respond properly to emergencies). Don't be surprised if your
kennel operator asks you to leave your dog in the kennel office, rather than
allowing you to place your dog in his run. This is done so that your dog
will see you leave and will realize that you have entrusted him or her to the
care of the kennel operator. It also eliminates the possibility of your
dog getting the erroneous impression that you are placing him in the run to
"guard" it. When dogs get that impression, they sometimes become
aggressive.
4. Relax and enjoy your trip: Remember that you are leaving your pet in the hands of capable professionals. Pets in the kennel probably receive more care
and attention than they would at home.
